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Thank you for reaching out to Fashion Glimpse. We are committed to ensuring you have the best experience with our products. If you’ve encountered an issue with your order, such as a damaged product, please follow the steps below so we can resolve the matter as quickly as possible.
1. Subject Line:
Please use the subject line: "Damaged Product/Issue with Order #[Your Order Number]"
2. Email Body:
In the body of the email, kindly include the following details:
Full Name: [Your Full Name]
Order Number: [Your Order Number]
Date of Purchase: [Date]
Product Name: [Product Name]
Issue Description: [Briefly describe the problem, e.g., damaged item, wrong product received, missing parts, etc.]
3. Attach Photos:
Please attach clear photos of the product and the packaging to help us better understand the issue. Be sure to show:
The damaged area (if applicable).
The packaging (if it was damaged during shipping).
Example Email:
Subject: Damaged Product/Issue with Order #12345
Dear Fashion Glimpse,
I recently received my order (#12345), and unfortunately, I encountered an issue with the [Product Name]. The product arrived damaged, and I have attached photos showing the damage to both the product and the packaging.
Order Details:
Full Name: Jane Doe
Date of Purchase: August 30, 2024
Product Name: Premium Love Knot Necklace
Issue Description: The necklace was broken at the clasp, and the box was dented.
Please let me know how to proceed with a replacement or refund. I look forward to your prompt assistance.
Thank you,
Jane Doe
4. Send the Email To:
Send the completed email to: fashionglimpse2@gmail.com
Once we receive your email, our team will review your case and respond within 2-3 business days. Thank you for your patience and for being a valued customer at Fashion Glimpse.
Best regards,
Fashion Glimpse Customer Support Team